Helpdesk
We use our own support/ticketing/helpdesk solution, which includes;
- Ticket management
- Client/company/billing management
- Project management
- Powerful reporting
- Email integration
- Active directory integration
- Open API (supporting integration into systems such as Git and SVN)
Overview
Overview of the THD Tickets Page.
Creating New Tickets
Creating a new ticket is a simple process with required and optional fields for the user.
Search
Finding a historic or recent ticket couldn’t be easy with multiple search parameters.
Companies
Manage company information, hourly rates, support hours and notes.
Project Management
Track project tasks such as build/development tickets, bugs and more within Project Management.
