Helpdesk

We use our own support/ticketing/helpdesk solution, which includes;

  • Ticket management
  • Client/company/billing management
  • Project management
  • Powerful reporting
  • Email integration
  • Active directory integration
  • Open API (supporting integration into systems such as Git and SVN)
Overview

Overview of the THD Tickets Page.

THD

Creating New Tickets

Creating a new ticket is a simple process with required and optional fields for the user.

Search

Finding a historic or recent ticket couldn’t be easy with multiple search parameters.

Companies

Manage company information, hourly rates, support hours and notes.

Project Managemnet

Track project tasks such as build/development tickets, bugs and more within Project Management.

THD

Pricing and Support

If you are interested in utilising this product within your organisation, and wish to discuss pricing, customisation or are using our product and would like some support…