Helpdesk
We use our own support/ticketing/helpdesk solution, which includes:
- Ticket management.
- Client/company/billing management.
- Project management.
- Powerful reporting.
- Email integration.
- Active directory integration.
- Open API (supporting integration into systems such as Git and SVN).
Overview
Overview of the THD Tickets Page.
Creating New Tickets
Creating a new ticket is a simple process with required and optional fields for the user.
Search
Finding a historic or recent ticket couldn’t be easier with multiple search parameters.
Companies
Manage company information, hourly rates, support hours and notes.
Project Management
Track project tasks such as build/development tickets, bugs and more within Project Management.