Helpdesk

We use our own support/ticketing/helpdesk solution, which includes:

  • Ticket management.
  • Client/company/billing management.
  • Project management.
  • Powerful reporting.
  • Email integration.
  • Active directory integration.
  • Open API (supporting integration into systems such as Git and SVN).

Overview

Overview of the THD Tickets Page.

Overview

Creating New Tickets

Creating a new ticket is a simple process with required and optional fields for the user.

Creating new tickets

Finding a historic or recent ticket couldn’t be easier with multiple search parameters.

Search

Companies

Manage company information, hourly rates, support hours and notes.

Companies

Project Management

Track project tasks such as build/development tickets, bugs and more within Project Management.

Project Management